Privacy Policy

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Information We Collect

When you contact us or use our site, we may collect your name, email address, and the content of your message. We do not collect sensitive data. This information is used to respond to enquiries and to improve our service related to seat covers and pet travel products. We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

How We Use Your Information

We use the information you provide to process enquiries, send replies, and to improve our website and product information. We do not sell your personal data. We may use your data to send you a response to your message or to improve the content of our pages.

Legal Basis for Processing (GDPR)

Where applicable under data protection law, we process your data on the basis of your consent when you submit the contact form, and on the basis of our legitimate interest in replying to enquiries and operating our business. You may withdraw consent at any time by contacting us.

Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share data with service providers who help us run the website (for example hosting or email delivery) or with authorities when required by law. Such providers are bound by confidentiality and use data only for the purposes we specify.

Data Protection

We take steps to protect your data against unauthorised access, loss or misuse. Data is stored on secure systems and we limit who can access it. We do not keep your information longer than necessary for the purposes described in this policy.

Your Rights and Options

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access and correct your personal information. You may also request that we delete your information where the law allows. To exercise these rights, contact us using the details on our Contact page. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Data Transfers

Your data may be processed or stored in countries outside Australia. Where we transfer data internationally, we use appropriate safeguards in line with the Privacy Act 1988 (Cth) and the APPs (APP 8).

Data Retention

We retain your data only for as long as needed to respond to your enquiry, to comply with legal obligations, or for other legitimate business purposes. After that, we delete or anonymise the data.

Children's Privacy

Our site is not directed at children. We do not knowingly collect personal data from minors. If you believe we have received data from a child, please contact us and we will delete it.

Third-Party Services

We may use third-party services that collect or process data. Google Ads conversion tracking and remarketing may be used to measure ad performance and show relevant ads. Google Analytics may be used to understand how visitors use our site. Our contact page may embed Google Maps; use of the map is subject to Google’s privacy policy. These services may set their own cookies and have their own privacy practices. You can manage advertising and analytics preferences via your browser or the service settings where available.

Use of Cookies

Our site may use cookies to remember your preferences and to understand how visitors use our pages. For details on the types of cookies and how to manage them, see our Cookies Policy.

Policy Updates

We may update this policy from time to time. The current version is published on this page.

Contact Information

For questions about this privacy policy or your personal data, use our Contact page. We are based in Australia. Address: 20 Minnie St, Belmore NSW 2192, Australia. Phone: +61 2 9029 9385. Email: delivery@shimvornvapal.world. For more on your privacy rights in Australia, see the OAIC website.